Returns & Eligibility

• Return requests must be made within 14 days of delivery.
• Items must be unused, uninstalled, and in original packaging with all parts and manuals.
• Clearance and special-order items are final sale, unless damaged or defective.

How to Start a Return

Contact us with your order number and reason for return.

For damaged or defective items, include photos.

Once approved, we'll send return instructions.

Shipping, Fees & Refunds

• Customers cover return shipping, unless the item is defective or incorrect.
• A restocking fee of up to 20% may apply.
• Refunds are issued 7–10 business days after inspection.
• Original shipping charges are non-refundable.

Exchange Policy

• Exchanges are available within 30 days of delivery.
• Items must be in original condition with all parts and packaging.
• Exchanges for different sizes or colors are free.
• Exchanges for different products may incur a price difference.

Warranty Inclusions: During the valid free warranty period, all parts and shipping costs are covered for free repair or replacement services. The warranty covers failures caused by manufacturing defects, including:

• Material Defects: Defects in wood and other materials used in the sauna under normal use conditions.
• Workmanship Defects: Defects occurring during manufacturing, including assembly and structural issues.
• Electrical Components: Failures of sauna heater, control panel, main control box, and other electrical components under normal use.
• Core Components: Wood structure, heater, controller, electrical components and wiring, light tubes, Bluetooth audio system, etc.
• Transportation Damage: Any wood or glass breakage during transportation.

Warranty Exclusions: The following situations are not covered under warranty:

• Glass Damage: Damage to glass components (except damage caused during transportation).
• Misuse or Abuse: Damage from improper use, modification, or neglect.
• Normal Wear and Tear: Cosmetic damage or wear from normal use.
• Unauthorized Repairs: Repairs performed by unauthorized service providers.
• Accessories: Replacement of accessories like towels, stones, or light bulbs.

Can I bring electronic devices into the infrared sauna?

Yes, you can bring your phone and other electronic devices into the infrared sauna. The sauna is compatible with Bluetooth speakers, allowing you to enjoy music or podcasts during your session.

What is the best way to use an infrared sauna?

To maximize the health benefits of an infrared sauna, it is recommended to
maintain the temperature between 40 and 65°C (104 and 149°F) for each
session, use it for 15 to 30 minutes, stay well hydrated, and avoid
overuse.

How long is the warranty on the sauna?

We offers a one-year free warranty on all of our saunas, covering any
issues that may arise during installation, use, or maintenance. 

To ensure the lifespan and optimal performance of your sauna, we recommend following these maintenance guidelines:

Daily Cleaning Use non-corrosive cleaners to clean interior and
exterior surfaces. Avoid using strong acids, strong bases, or cleaners
containing benzene or high-concentration alcohol. Wipe seats and walls
with a soft cloth after each use.

Regular Inspection Inspect electrical components such as heater and
control panel monthly. Check for loose or worn wire connections. Look
for unusual cracks or deformation in wood (minor cracks are normal).

Ventilation Management Open doors and windows after each use to allow
moisture to escape. Avoid prolonged exposure to high humidity
environments. Ensure ventilation system operates normally.

Wood Care Indoor sauna wood is kiln-dried and may expand or contract
slightly. Outdoor sauna wood may develop cracks due to humidity changes,
which is normal. Use furniture polish or wood care oil to treat
external scratches. Internal scratches can be left or lightly sanded.

Regular Maintenance Records Keep all maintenance and cleaning
records. Record any abnormalities to provide during warranty claims.

PREVENTIVE MEASURES

Retain Proof of Purchase Keep order number, invoice, and purchase receipt safe. Proof of purchase required for warranty claims.

Avoid Unauthorized Repairs Do not disassemble, repair, or modify the
sauna yourself. Unauthorized operations will void the warranty.

Transportation Protection Ensure proper packaging and protection
during transportation. Inspect for damage immediately upon receipt.

Proper Installation Install the sauna correctly according to product
instructions. Recommend hiring a licensed electrician for electrical
connections. Ensure use of dedicated circuit, avoid sharing with other
appliances.

Environmental Protection Indoor saunas should be installed in
well-ventilated locations. Outdoor saunas should be placed in covered
areas or with protective measures. Avoid exposure to extreme weather
conditions.